Return, Replacement, Refund and Order Cancellation Policy

Website: g for Gift – Gifting Marketplace
Effective Date: 22 October 2026

At g for Gift, we aim to make every gifting experience convenient, reliable and enjoyable. We take care to ensure that products are packed and delivered in good condition. Please read our Return, Replacement, Refund and Order Cancellation Policy before placing an order on our website.

This policy applies to purchases made through the g for Gift website, subject to applicable laws and consumer rights.

1. Return and Replacement Policy

At g for Gift, replacements are provided only for products that arrive damaged or defective. We do not accept returns or exchanges for reasons such as a change of mind, personal preference, or a decision that the product is no longer required.

To request a replacement, the following conditions must be met:

• The product must have arrived damaged or be defective.
• The issue must be reported to our customer support team within 24 hours of delivery.
• Customers should provide the order number and clear photographs or videos showing the damage or defect.
• An unboxing video, where available, may be requested to help verify the claim.
• The product, packaging, accessories and labels should be retained until the claim is reviewed.

Our team will review the information provided and determine whether the product qualifies for replacement.

2. Products Eligible for Replacement

Replacement requests may be considered in the following situations:

• The product was delivered in a damaged condition.
• The product has a manufacturing defect or does not function as intended.
• The product was damaged during transportation.

Once the claim is verified and approved, g for Gift will arrange a replacement, subject to product availability.

If the same product is unavailable, our customer support team will contact the customer to discuss an appropriate resolution, which may include a refund where applicable.

3. Products Not Eligible for Return or Replacement

Except where required by applicable law, the following are not eligible for return or replacement:

• Products that are not damaged or defective but are no longer wanted.
• Products purchased by mistake or that do not meet personal preferences.
• Products damaged due to misuse, mishandling or improper use after delivery.
• Products that have been altered, repaired or modified by the customer.
• Personalized, customized or made-to-order products, unless they arrive damaged or defective or another remedy is required by applicable law.
• Claims submitted outside the specified reporting period, subject to applicable legal rights.

Customers are advised to review product descriptions, images, specifications and customization details carefully before placing an order.

4. Refund Policy

g for Gift primarily resolves approved damaged or defective product claims through replacement.

Refunds are not provided for change-of-mind requests, personal preferences or other reasons that do not qualify under this policy.

If a verified damaged or defective product cannot be replaced because the product is unavailable, our customer support team will communicate the available resolution. Where a refund is approved, it will be processed according to the applicable payment method and legal requirements.

Approved refunds will generally be returned to the original payment method. The time taken for the amount to appear in the customer’s account may depend on the bank, payment provider or financial institution.

Shipping charges, delivery fees and other charges, where applicable, will be handled in accordance with the circumstances of the claim and applicable law.

5. Order Cancellation Policy

Customers may request cancellation of an order within 24 hours from the time the order is placed.

The following conditions apply:

• Cancellation requests must be submitted within the 24-hour cancellation window.
• Customers should provide their order number when contacting customer support.
• Cancellation is subject to order-processing and dispatch status.
• Once an order has been dispatched, cancellation may no longer be possible.
• Customized, personalized or made-to-order products may already be in production and may not be cancellable once production has started, subject to applicable law.

If a cancellation is approved and payment has already been collected, any eligible refund will be processed to the original payment method.

Important: Please contact our customer support team as soon as possible if you wish to cancel an order. Requests submitted after the 24-hour window may not be accepted.

6. How to Report a Damaged or Defective Product

If you receive a damaged or defective product, please follow these steps:

1. Contact g for Gift customer support within 24 hours of delivery.
2. Provide your order number and registered contact details.
3. Share clear photographs or videos showing the damaged or defective product.
4. Keep the original product, packaging and accessories until the claim has been reviewed.
5. Follow the instructions provided by our customer support team.

Our team will review the claim and communicate the next steps. Please do not send a product back without receiving return or replacement instructions from our team.

7. Replacement Processing

Once a replacement request is approved, g for Gift will coordinate the replacement process and communicate the expected next steps to the customer.

Replacement timelines depend on product availability, verification, shipping arrangements and the delivery location.

Where the replacement cannot be fulfilled, our team will contact the customer regarding an appropriate alternative resolution, including a refund where applicable.

8. Incorrect or Missing Items

If you receive an item different from the one ordered or discover that an item is missing from your package, contact customer support promptly with your order details and supporting photographs or videos.

We will review the issue and determine an appropriate resolution in accordance with applicable law and our order-fulfilment records.

9. Contact Customer Support

For assistance with cancellations, damaged products, defective items, replacements or eligible refunds, please contact g for Gift through the customer support details published on our website.

Please include the following information in your request:

• Order number
• Name used to place the order
• Registered email address or mobile number
• Description of the issue
• Supporting photographs or videos, where applicable

Our support team will review your request and respond with the next steps.

10. Policy Updates

g for Gift reserves the right to revise or update this policy when necessary. Any updated version will be published on this page with its effective date.

Customers are encouraged to review this policy before placing an order.

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